Fees & Charges:A payment processing fee of no more than 2.3% applies to purchases by credit card, debit card or gift card. The payment processing fee includes (but is not limited to) credit and debit card fees and expenses, administration and associated infrastructure costs. The payment processing fee will be added to the price displayed. This payment processing fee does not apply when you purchase tickets by cash at outlets or box-offices (subject to availability).A Handling Fee of $8.65 per transaction applies over the phone and online. In addition a delivery fee may apply depending on the mode of delivery selected. A $2.15 handling fee per ticket applies if purchasing tickets from an outlet or the venue Box Office.
All Tickets are Mobile Ticket Only. Mobile Tickets are like Print-at-Home tickets but instead of having to print off the tickets yourself, you can just show the barcode on your mobile phone. It is the easiest way to access tickets to your events. For more information visit Ticketmaster.co.nz/mobileticket
- +64 3 477 3310
- Main reception for Dunedin City Council
- Located at main entrance ticket counter
- Valid photo ID required for ticket pickup
- Arrive at least 30 minutes before event start time
- Prepurchased tickets held up to 15 minutes before event
Pay-and-display parking is available in the immediate area surrounding the Dunedin Town Hall and several car park buildings are available in the town centre. There is no dedicated parking for the Dunedin Town Hall.
There are no designated wheelchair spaces at the Town Hall, but wheelchair seating can be arranged in the Stalls (Ground Level). To purchase wheelchair spaces please contact the Ticketmaster Contact Centre on 09 970 9711 or visit www.ticketmaster.co.nz/help. Mobility access to the Town Hall is via the side entrance on Harrop Street. Please note that although there is a lift to the Gallery, it is not located near the entrance.
Lost Property: If you lose a personal belonging, please fill out the lost property form on the Dunedin Venues website (https://dunedinvenues.co.nz/lost-property/). Dunedin Venues will be in touch regarding your items. We recommend arriving at least 20 minutes before the event starts to avoid queues and to allow for sufficient time to find your seat. A selection of beverages and snacks are also offered at the Town Hall and provide a great opportunity for guests to arrive early and enjoy a drink before the show.
Please check event listings for details that may apply to children for the event. All children under the age of 14 must be supervised by an accompanying adult as required by New Zealand Law. Note all children under the age of 14 must be supervised by an accompanying adult as required by New Zealand Law. For family events, children under the age of 2 and under are free on a caregiver's lap. If a child requires their own seat, a ticket must be purchased (unless stated otherwise). For some events, a special price category will be offered. Please check event listings for details.