- Main Box Office: (217) 540-2784
- For general inquiries and ticket information, call during business hours
- For accessibility questions, ask to speak with the facility manager

- Will Call window located at main box office entrance
- Available 30 minutes prior to event start time
- Bring valid photo ID to claim tickets
- Tickets held under purchaser's last name
- Call ahead to confirm ticket availability

- Ample free on-site parking available
- Accessible parking spaces near main entrance
- Parking lot is well-lit for evening events
- Additional street parking available in downtown Effingham area

- Wheelchair accessible seating throughout venue
- Accessible restrooms available
- Elevators to all levels (if applicable)
- Companion seating available adjacent to accessible spaces
- Contact box office in advance to reserve specific accessible locations

- Valid ticket required for entry
- Arrive 15-30 minutes early for optimal entry experience
- No outside food or beverages permitted
- Professional photography and recording prohibited without permission
- Patrons must comply with venue staff directions
- Doors close at scheduled event start time

- Children under 2 may sit on lap (ticket policies vary by event)
- Booster seats available upon request
- Children must have valid tickets for assigned seating
- Family-friendly events welcome all ages
- Contact box office for specific age restrictions on particular shows

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* Not inclusive of taxes and fees
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