- Main Casino: (800) 795-7001
- Race Track Information: (304) 725-7001
- Customer Service: (304) 725-7657
- Located at main casino entrance
- Open 1 hour before events
- Valid photo ID required
- Tickets must be purchased in advance
- Processing time: 15-30 minutes
- Free Parking
- Multiple Parking Lots
- Handicap Parking Available
- Well-Lit and Monitored Parking Areas
- Valet Parking Option
- Wheelchair Accessible Spaces
- Companion Seat Options
- Ground Floor Gaming Areas
- Elevator Access
- Assistance Available Upon Request
- 21+ Age Requirement
- Proper Attire Required
- No Outside Food/Beverages
- Photography Prohibited
- Valid Government-Issued ID Mandatory
- No Weapons Allowed
- No Minors Allowed in Casino Areas
- Children Not Permitted on Gaming Floor
- Family-Friendly Dining Areas Available Nearby
- No Childcare Services Provided