- Main Branch: (518) 388-6000
- Customer Service: 1-800-724-2533
- Hours vary by department; call ahead for specific inquiries
- Documents and bank statements can be requested for pickup
- Processing time typically 2-3 business days
- Contact branch directly at (518) 388-6000 for specific arrangements
- Valid identification required for pickup
- Free on-site parking available
- Accessible parking spaces for customers with disabilities
- Street parking also available in downtown Schenectady area
- Lot is well-lit during business hours
- ADA-compliant entrance and facilities
- Wheelchair accessible interior layout
- Accessible restrooms available
- Seating accommodations for customers with mobility needs
- Service animals welcome
- Valid photo identification required for all transactions
- Minimum account opening deposits may apply
- Professional conduct expected; disruptive behavior not permitted
- No outside food or beverages
- Limited seating; first-come, first-served basis
- Children allowed with adult supervision at all times
- No unattended minors permitted
- Quiet behavior expected in public areas
- Parent or guardian responsible for supervision
- Age restrictions do not apply for account holders with guardians