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- Contact the venue directly for specific inquiries
- Phone lines typically available during business hours (9 AM - 5 PM, Monday to Friday)
- For event bookings, allow 2-3 business days for response
- Tickets or access passes available at the main reception desk
- Please arrive 15 minutes early for collection
- Valid identification may be required
- Contact venue in advance to arrange will-call collection
- Limited on-site parking available
- Street parking accessible nearby in Lancaster town centre
- Disabled parking spaces may be available (advance notice recommended)
- Public car parks located within walking distance
- Advise venue in advance if parking assistance is required
- Accessible seating available for events
- Wheelchair access to main areas
- Accessible toilet facilities on-site
- Reserved parking for disabled visitors
- Please notify the venue 48 hours in advance of access requirements
- Assistance dogs welcome
- Professional attire recommended for formal events
- Photography/recording only with prior permission
- No outside food or beverages (except for pre-arranged catering)
- Arrive 15 minutes before event start time
- Respect venue quiet hours and other users
- All guests must follow health and safety regulations
- Smoking prohibited indoors
- Children welcome at daytime events
- Supervision required for children under 14
- Special children's rates may apply for ticketed events
- High chairs and children's facilities available upon request
- Advance notice helpful for large groups with children
- Quiet spaces available for young children if needed
