Acrisure Lounge Access

You must have an event ticket AND an Acrisure Access ticket to access the Acrisure Lounge.
General Admission Only Enhance your event experience with the Acrisure Lounge. Gain early access to the building and avoid long entry lines. Each Acrisure Access ticket includes 1 drink, appetizers, a private bar, private restroom access and a state of the art lounge space. The Acrisure Lounge opens 30 minutes before public doors and closes 30 minutes after the event start time. The entrance to the Acrisure Lounge is located on Ottawa Avenue; look for the glass door with the Acrisure Lounge logo. Acrisure Access tickets are sold separately and are sold on a first come, first served basis while supplies last. You must have an event ticket AND an Acrisure Access ticket to access the Acrisure Lounge. Note that early entry is only permitted into the Acrisure Lounge and does not include early access to the seating area.

For information about events at the Van Andel Arena, call (616) 742-6600.

Will Call tickets can be picked up at the Will Call window beginning 1 1/2 hours prior to the event start time. Customers must have their Confirmation Number and Photo Identification.

Parking is available within the surrounding area. Prices vary and are subject to change.

Customers needing special seating arrangements may purchase tickets online at Ticketmaster.com, or by visiting the Van Andel Arena Box Office prior to the event. Accessible Seating Terms: Wheelchair Accessible: seating location in which there are no stairs that allows for wheelchair or scooter usage. Companion Seat: seating for individuals that are attending an event with someone who requires wheelchair or semi-ambulatory seats. Semi-Ambulatory: seating reserved for those with limited mobility that may require walking a few incline/decline stairs.

The Van Andel Arena is a non-smoking facility. Van Andel Arena has adopted a No Bag policy, permitting no bags, backpacks or purses, other than those required for medical or parenting needs, into the venue. Small clutches no larger than 4.5" x 6.5" x 2" will be permitted. Bags in the medical/essential category will be screened by security personnel. Policy is subject to change based on event policy. The No Bag policy reduces contact between guests and security staff by eliminating the need to search these items. This is part of ongoing efforts to promote a contact-free experience. Cashless transactions are required for all concessions purchases. Please note you will need a valid government issued photo ID to pay with a credit/debit card. Google pay, Apple pay and PayPal are now accepted at concessions locations.

- Children under 2 typically free in lap
- Children 3 and older require ticket
- Recommended age limits vary by event type
- Parental discretion advised for mature content events