- Main Box Office: +52 55 4155 7171
- Administrative Office: +52 55 4155 7100
- Located at main entrance
- Valid photo ID required
- Ticket pickup begins 1 hour before event start time
- Electronic tickets can be printed in advance
- Onsite parking available
- Capacity for approximately 500 vehicles
- Rates: Approximately 50-100 Mexican Pesos per entry
- Covered and secure parking structure
- Designated wheelchair spaces on ground and first levels
- Companion seats adjacent to wheelchair spaces
- Elevator access to all levels
- Accessible restrooms
- Staff trained to assist disabled guests
- No outside food or drinks
- Photography/recording prohibited during performances
- Business casual attire recommended
- Arrive 30 minutes before event start
- No refunds or exchanges
- Children under 5 generally not permitted
- Children 5-12 must have adult supervision
- Some family-friendly events have specific age recommendations
- Proof of age might be required