Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Line: (202) 265-0930
- Box Office: (202) 265-0930
- Hours: Best to call during business hours (typically 10 AM - 6 PM on event days)
- For ticket inquiries, contact during posted box office hours
- Available at box office on event nights
- Must bring valid photo ID and confirmation email/order number
- Opens 1-2 hours before scheduled event start time
- Arrive early to avoid long lines
- Tickets must be picked up in person
- Street parking available in surrounding U Street Corridor area
- Limited on-site parking
- Paid street parking (metered)
- Nearby paid lots: Multiple public parking garages within 2-3 blocks
- Public transportation recommended: Metro U Street/African-Amer Civil War Memorial Station (Green/Yellow lines)
- Bike racks available
- ADA accessible entrance and restrooms available
- Limited accessible seating - must be arranged in advance
- Wheelchair accessible areas on main floor
- Service animals permitted
- Contact venue directly at (202) 265-0930 to arrange accessible accommodations
- Accessible parking information available upon request
- All ages venue (specific events may be 18+ or 21+)
- Valid ID required for age-restricted events
- No professional recording devices or cameras
- Photography subject to artist/event restrictions
- Bags subject to security check
- No weapons or illegal substances
- Venue reserves right to deny entry
- Doors close once show begins
- Re-entry not permitted
- All ages shows welcome children with valid ticket
- Infants may enter free if held during performance (check specific event policies)
- Age/ID restrictions vary by artist - verify at time of purchase
- Children require separate paid ticket for reserved seating
- Parental supervision required
- Some events are 18+ or 21+ only - verify age restrictions before purchasing
- Contact venue for specific show policies regarding minors
