- Main Reception: +55 (47) 3367-1234
- Reservations Department: +55 (47) 3367-1235
- Customer Service: +55 (47) 3367-1236
- Emergency Contact: +55 (47) 3367-9999
- Advance pre-registration required at least 24 hours prior to visit
- Valid photo ID required at entry
- Tickets must be collected at main entrance kiosk
- Group tickets (10+ persons) require special arrangement
- Online pre-payment recommended to expedite entry
- Cancellation policy: up to 48 hours for full refund
- Free on-site parking available
- Capacity: 800+ vehicles
- Parking areas: Main lot, VIP lot, and overflow lot
- Disabled accessible parking spaces near entrance
- Valid until 2 hours after venue closing
- Security patrol during operating hours
- Additional fee applies for overnight parking
- Wheelchair accessible areas throughout venue
- Accessible restrooms on multiple levels
- Reserved seating areas for people with mobility concerns
- Accessible parking spaces with direct venue access
- Service animals welcome
- Companion seating available
- Advance notice recommended for special accessibility needs
- Accessible dining areas and facilities
- Valid ID required for all visitors
- No outside food or beverages permitted
- Photography/video for personal use only (no commercial use)
- No smoking except in designated areas
- Inappropriate attire or intoxication may result in denial of entry
- Respect facility property and other guests
- Follow staff instructions at all times
- Venue reserves right of admission
- Lost and found available at main information desk
- Children under 5 years: Free admission
- Children 5-12 years: Reduced ticket price
- Children under 18 must be accompanied by adult (1 adult per 3 children)
- No unattended minors permitted
- Child safety guidelines strictly enforced
- Family areas and child-friendly activities available
- Nursing facilities and baby changing areas provided
- Special children's meal options at food services
