Ana Carolina

- Main Reception: +55 (21) 2546-8400
- General Inquiries: +55 (21) 2546-8444
- Emergency Services: 190 (Police) or 192 (Medical)
- Best contact hours: 8:00 AM - 6:00 PM daily

- Tickets available at entrance ticket booth
- Online advance booking recommended via official website
- Group tickets (10+ people) require advance reservation
- ID required for ticket pickup
- Will-call window hours: 8:00 AM - 9:30 PM daily

- On-site parking available at base of Morro da Urca
- Capacity: Limited parking (approximately 100 spaces)
- Parking fee: Approximately R$ 15-20 per vehicle
- Free parking on public streets nearby (limited availability)
- Paid parking also available at nearby Sugarloaf Mountain facilities
- Accessible parking spaces available

- Wheelchair accessible throughout main cable car station
- Accessible restrooms available
- Elevator access to viewing platforms
- Accessible seating areas on observation decks
- Guide dogs permitted
- Mobility assistance staff available upon request
- Contact venue in advance for specific accessibility needs

- Valid ID required for admission
- No outside food or beverages
- Smoking prohibited in all indoor areas
- Smoking permitted in designated outdoor areas only
- Photography and video recording permitted for personal use
- Commercial filming requires advance permission
- Backpacks and large bags subject to security inspection
- Alcohol consumption prohibited
- Respectful behavior and dress code expected

- Children under 5 years old: Free admission (with adult)
- Children 5-12 years old: Discounted ticket rate
- Children must be supervised by adults at all times
- Stroller access available in most areas
- Child safety railings in place on observation decks
- Family-friendly facilities and programming available
- Birthday group packages available for children
- Changing facilities available in restrooms