Arno Carstens

- Main Box Office: +44 (0)20 7771 2000
- Customer Service: +44 (0)20 7771 2000
- Best times to call: Monday-Friday 09:00-17:00 GMT
- For ticket queries and event information

- Will Call/Box Office located at main venue entrance
- Open from 1 hour before event start time
- Bring valid ID and booking confirmation
- Arrive early to allow time for collection

- Limited on-site parking not available
- Nearby car parks: Westfield London (adjacent shopping centre)
- Street parking available in surrounding residential areas
- Public Transport Recommended: Shepherd's Bush Station (Central, District, Hammersmith & City lines)
- Bus routes: 7, 70, 220, 487 serve the area

- Wheelchair accessible seating available throughout venue
- Accessible entrance via main foyer
- Disabled toilet facilities available
- Companion can sit with disabled patron
- Contact venue in advance at +44 (0)20 7771 2000 to arrange accessible seating
- Personal assistant or carer welcome free of charge

- Age Restrictions: Vary by event (typically 14+, some all-ages)
- ID Required: Valid photo ID for all patrons (especially under 25)
- Bag Policy: Small bags permitted; large bags subject to search
- Re-entry: Generally not permitted once you exit
- No Professional Recording: Recording/photography prohibited
- Venue Capacity: Approximately 2,000
- Strict door policy for late arrivals

- Age Limits: Vary by event and artist
- Infants/Babies: Not permitted (no exceptions)
- Children Policy: Check specific event age restrictions before purchasing
- Supervision: Children must be supervised by responsible adult
- Child Tickets: Limited availability; book early
- Under 14s: Most events require parental accompaniment
- Contact venue for specific event age guidance