- Main Reception: +55 21 2494-1000
- Guest Services: +55 21 2494-1010
- Reservations: +55 21 2494-1020
- Will-call tickets available for pre-booked events
- Collection available 30 minutes before event start time
- Valid photo ID required for ticket collection
- Advance online reservation recommended during peak season
- On-site parking available
- Paid parking: approximately R$ 15-25 per vehicle
- Accessible parking spaces available near main entrance
- Valet parking services available (extra fee applies)
- Limited spots during peak hours; arrive early for better availability
- Wheelchair accessible areas throughout venue
- Accessible restrooms on multiple levels
- Designated accessible parking spaces
- Companion seating available
- Elevator access to all public areas
- Contact venue in advance for specific accessibility needs
- Valid ID required for entry
- Appropriate footwear required
- No outside alcohol permitted
- Photography restrictions may apply in certain areas
- Dress code varies by event; check specific event details
- Management reserves the right to refuse entry
- Children under 5 years: typically free entry
- Children 5-12 years: reduced rates apply
- Infants: free with adult supervision
- Parent/guardian must accompany minors at all times
- Some events have age restrictions; verify before booking
- Children's activities and amenities available on-site