Beyond Border

- Main Office: +49 234 9101-555
- Ticket Hotline: +49 234 9101-0
- Customer Service available during business hours (Monday-Friday, 9:00 AM - 5:00 PM CET)

- Will-call window opens 60 minutes before event start
- Valid ID required for ticket pickup
- Tickets must be collected under the name of the original purchaser
- Lost tickets can be reprinted at will-call with proof of purchase
- Arrive early during high-demand events to avoid delays

- On-site parking available in venue lot
- Additional parking in nearby public garages within 5-minute walk
- Street parking available in surrounding areas (check local regulations)
- Reserved handicapped parking spaces near main entrance
- Paid parking rates apply (approximately €2-3 per hour)

- Wheelchair-accessible seating throughout venue
- Level access to main entrance with automatic doors
- Accessible restroom facilities on-site
- Companion seating available adjacent to wheelchair spaces
- Reserved accessible parking near entrance
- Advance notice recommended for accessibility arrangements

- No outside food or beverages permitted
- Professional cameras and recording devices prohibited
- Smoking only in designated outdoor areas
- Respect others' enjoyment; maintain appropriate noise levels
- Arrive 30 minutes early for smooth entry
- Valid ID required at entrance
- Venue reserves right to refuse entry for safety violations

- Children under 3 years: typically free (no separate seat)
- Children 3-12 years: reduced ticket prices available
- Infants and young children permitted with parental supervision
- Age restrictions may apply depending on event type and content rating
- Parents/guardians must supervise children at all times
- Family seating areas available upon request