Billie Eilish

There is a delivery delay on tickets that will be lifted approx. 2 weeks prior to the event. The artist wants to give fans, not scalpers, the best chance to buy tickets at face value. To help achieve this, the tour will be using Ticketmaster's Face Value Exchange where, if needed, you can resell your ticket to other fans at the original price paid. To help protect the Exchange, Billie Eilish has also chosen to make tickets for this tour mobile only and restricted from transfer.* Please note, a valid bank account or debit card within the country of your event is required to sell on the Face Value Exchange. *New York, Illinois, Colorado, Virginia, Utah and Connecticut have passed state laws requiring unlimited ticket resale and limiting artists' ability to determine how their tickets are resold. To adhere to local law, tickets in these states will not be restricted from transfer but the artist encourages fans to use the Face Value Exchange.

Will Call orders can be picked up on the night of the event only, after 5:00 pm or two hours prior to the event, unless special arrangements are made. Customers must have their order number, a picture ID, and the actual credit card used to place the order.

Plenty of parking is available in the East Garage, Central Riverfront Garage and surrounding lots. Event parking starts at $6.00. Accessible parking is available in the East Garage.

Heritage Bank Center is handicap accessible. Seating is available at the Box Office and through Ticketmaster.

BAG POLICY Clear bags not exceeding 12x12x6 and clutches not exceeding 1x6x4 are permitted at Heritage Bank Center. Bags, purses, backpacks and totes that are not clear are not permitted. No flash cameras or professional attachments are ever permitted. Video/Audio recording devices are not permitted. No laser pointers, food, or beverages may be brought into the arena. Smoking is not permitted inside the arena, however designated smoking areas are provided.

There may be different age policies for certain events, however, children under age two generally do not need a ticket. Please refer to the specific event for age restrictions.