Black Ice

- Main Reception: +49 8857 88-0
- Event Management: +49 8857 88-200
- Visitor Information: +49 8857 88-100

- Box Office located at main entrance
- Operating during venue open hours
- Tickets available up to 30 minutes before events
- Advance online booking recommended for large events
- Groups of 10+ require pre-registration

- On-site parking available
- Approximately 150+ parking spaces
- Free parking for visitors
- Coach parking available for groups
- Wheelchair-accessible parking spaces near entrance

- Wheelchair-accessible seating areas throughout venue
- Accessible restroom facilities available
- Elevator access to all levels
- Reserved parking for disabled visitors
- Assistance available upon request

- Respectful conduct required
- Photography/recording policies depend on event type
- No outside food or beverages in seated areas
- Mobile phones on silent during events
- Smoking prohibited indoors
- Visitors must follow event staff instructions

- Children under 3 years typically free
- Children 3-14 years eligible for reduced rates
- Family packages available
- Supervised children's areas during select events
- Parental supervision required at all times
- Check specific event age restrictions