- Main Reception: +49 (0)831 / 570 50
- Ticket Hotline: +49 (0)831 / 570 5555
- Located at main entrance ticket counter
- Valid photo ID required for ticket pickup
- Arrive minimum 45 minutes before event start
- Large on-site parking area
- Disabled parking near main entrance
- Parking fees: €5 per vehicle
- Shuttle services available during major events
- Dedicated wheelchair spaces
- Companion seats adjacent to accessible areas
- Elevator access to all levels
- Advanced booking recommended for accessibility needs
- No outside food or drinks
- Security checks at entrance
- No smoking inside venue
- Professional camera/recording equipment requires prior permission
- Age restrictions vary by event
- Children under 12 typically require adult supervision
- Some events may have specific minimum age requirements