Carlos Santana

- Main Resort: (828) 497-7777
- Event Center Box Office: (828) 497-7777 ext. 8500
- Guest Services: Available 24/7 for inquiries

- Location: Event Center Box Office at main resort
- Hours: Open 2 hours before event start time
- Required: Valid photo ID and confirmation number or name on reservation
- Tickets available for pickup day-of-event
- Arrive early during high-demand events

- Complimentary self-parking available for guests
- Multiple parking decks and surface lots on property
- Valet parking available (fee applies)
- Accessible parking spaces near Event Center entrance
- Parking validation with event ticket purchase

- Wheelchair accessible seating throughout Event Center
- Companion seating available adjacent to accessible spaces
- Accessible restrooms on venue premises
- Elevators and ramps for venue navigation
- Mobility device parking designated areas
- Contact box office in advance for specific accessibility needs at (828) 497-7777

- All guests subject to venue security screening
- Bags subject to inspection
- Outside food and beverage prohibited
- Professional cameras/recording devices restricted (check specific event policies)
- Smoking permitted only in designated outdoor areas
- Alcohol consumption permitted only in licensed areas
- Guests must be 21+ for certain events; check event details
- Respect other guests and venue staff

- Children welcome with paid admission (age restrictions vary by event)
- Some events have age restrictions; verify before purchase
- Children under 2 may be free (subject to seating policies)
- Children permitted in accessible seating areas
- Supervision required at all times
- Family-friendly events held regularly; check event classification
- No outside strollers in certain areas; inquire with staff