Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- No refunds, no exchanges - Performers subject to change
Main Box Office: (510) 622-2552
- Event Information: (510) 762-2277
- Guest Services: (510) 622-2552
- Located at Main Box Office
- Hours: Available during normal Box Office hours and on event days
- Arrive 1 hour early for peak events
- Valid photo ID required to pick up tickets
- Contact (510) 622-2552 for will-call inquiries
- Multiple parking lots available on-site
- Standard parking: $15-20 per event
- Premium parking available
- ADA accessible parking spaces available
- Parking available in surrounding Oakland Coliseum Complex
- Arrive early during major events for optimal lot selection
- Payment accepted at parking booths and online pre-purchase options
- ADA accessible seating throughout venue
- Wheelchair accessible spaces available
- Companion seating adjacent to accessible seats
- Accessible restrooms located throughout facility
- Accessible parking and entrance areas
- Elevators to all seating levels
- Contact (510) 622-2552 to request accessible accommodations
- Accessible seating must be requested in advance
- Valid ID required for entry
- Doors typically open 1 hour before event start time
- Re-entry policy varies by event; check specific event details
- Prohibited items: weapons, outside alcohol, recording devices (unless permitted)
- Professional cameras not allowed without authorization
- Smoking and vaping only in designated outdoor areas
- Arrive early to allow time for security screening
- No outside food or beverage in most cases
- Children must be accompanied by adults (specific age requirements vary by event)
- Infants typically allowed; check event-specific policies
- Some events may have age restrictions
- Children tickets may be available at reduced rates
- Child pricing typically applies for ages 2-12
- Children under 2 may enter free for select events
- Contact venue for specific age policies for individual events
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