Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- No refunds, no exchanges - Performers subject to change

- Main Box Office: (510) 633-1900
- Guest Services: (510) 633-1900
- Available during business hours for event information and ticket inquiries

- Will Call Window located at main box office entrance
- Operating hours: Event day hours typically 2 hours before event start time
- Photo ID required to pick up tickets
- Tickets held under purchaser's name
- Arrive early to avoid delays during busy events

- Ample parking available in surrounding lots
- General admission parking: $15-$20 depending on event
- Preferred parking options available at higher rates
- Accessible parking spaces reserved near entrances
- Street parking available but limited
- Recommend arriving 30-45 minutes early for parking

- Wheelchair accessible seating throughout venue
- Companion seating available adjacent to accessible spaces
- Accessible restrooms on multiple levels
- Elevators available for upper level access
- Accessible parking spaces in proximity to entrances
- Call (510) 633-1900 to arrange accessible accommodations in advance

- Valid ticket required for all attendees
- No outside food or beverages permitted
- Professional cameras and recording equipment prohibited
- Bags subject to search upon entry
- Prohibited items: weapons, illegal substances, glass containers
- Event-specific policies may apply
- Arrive early for smooth entry process

- Children of all ages require tickets to enter
- Infants may sit on parent's lap if no separate seat desired
- Children's pricing may be available; check event details
- Supervision required at all times
- Age restrictions vary by event type
- Contact venue for specific age-related policies or special accommodations

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* Not inclusive of taxes and fees
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