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Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.

The Box Office can be contacted at (319) 362-1729.

Will Call Tickets may be picked up at the Will Call Window at the main entrance of the facility no earlier than 90 minutes before the performance. General Admission tickets may be picked up 3 hours prior to showtime. Customers must have the actual credit card used for the order, a picture ID, and the confirmation number to receive their tickets.

Parking is available near the facility. The Five Seasons Parkade located at 400 1st Ave SE connects to the Alliant Energy PowerHouse via skywalk. A satellite Box Office window will also be available in the Five Seasons Parkade skywalk on event days only beginning two hours prior. Additional ramps are located on 3rd Ave & 4th Ave.

- ADA compliant seating
- Wheelchair accessible areas
- Companion seating available
- Elevator access to multiple levels
- Assistive listening devices upon request

Professional cameras and audio/video recording devices are not allowed into the facility. No outside food or beverages. Smoking is not permitted.

Minimum age requirements on paid tickets will vary by show. Please call the Alliant Energy PowerHouse Box Office for event specific details.

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