- Main Reception: +52 (81) 8262-5000
- Ticket Office: +52 (81) 8262-5001
- Located at main ticket booth near stadium entrance
- Open 3 hours before event start
- Valid photo ID required for ticket pickup
- Online reservation confirmation necessary
- On-site parking available
- Designated parking areas for general public
- VIP and premium parking near stadium entrance
- Parking fees range from 100-250 Mexican Pesos
- Carpooling recommended on match days
- Designated wheelchair seating areas
- Companion seats available
- Accessible restrooms
- Elevators and ramps throughout stadium
- Assistance available for guests with disabilities
- No outside food or beverages
- Clear bag policy enforced
- No professional cameras
- No weapons or dangerous objects
- Respectful behavior required
- Children under 3 free with accompanying adult
- Children 3-12 require reduced-price ticket
- Minors under 14 must be accompanied by adult
- Recommended age for soccer matches: 5 and above