- Main Venue: +44 (0)116 261 0641
- Box Office: +44 (0)116 261 0641
- Best time to call: Monday-Friday, 10:00 AM - 6:00 PM
- Email inquiries also available via official website
- Will Call Window: Opens 1 hour before event start time
- Location: Main box office entrance
- Required ID: Photo identification must be presented
- Ticket Collection: Name on booking must match ID
- Uncollected tickets released 15 minutes before event start
- Street Parking: Available on surrounding streets (pay and display)
- Nearest Car Parks: Millstone Lane Car Park (5-minute walk), High Cross Street Car Park (3-minute walk)
- Disabled Parking: Limited spaces available nearby; advance notice recommended
- Public Transport: Leicester Railway Station 10-minute walk; bus routes nearby
- Bike Parking: Racks available outside venue
- Wheelchair Spaces: Available on ground floor, limited capacity
- Companion Seating: Provided with accessible tickets
- Accessible Entrance: Via main entrance with level access
- Accessible Toilets: Available on-site
- Hearing Loop: Available in selected areas
- Advance Booking: Strongly recommended for accessibility requirements
- Assistance: Staff available to help with access needs
- Age Restrictions: Vary by event; check individual show details
- ID Policy: Valid photo ID required for age-restricted events
- Bag Policy: Small bags permitted; large bags may be refused
- Prohibited Items: Weapons, illegal substances, professional cameras strictly forbidden
- Venue Capacity: Approximately 2,000 standing/1,500 seated depending on configuration
- Door Policy: Doors typically close 15 minutes after start time
- Re-entry: Not permitted once venue entered
- Behaviour: Disruptive conduct may result in ejection without refund
- Age Limits: Dependent on event; many shows have age restrictions
- Under 14s: Generally require adult supervision (1 adult per 2 children recommended)
- Infants: No specific age restriction; use discretion for loud events
- Ticket Requirements: Children typically require paid tickets; lap children policies vary by event
- Parental Responsibility: Adults responsible for children's conduct and safety
- Age-Restricted Events: Under 18s may be prohibited on certain shows
- School Holidays: Family-friendly shows often programmed during holiday periods