- Main Line: (616) 451-2200
- For event inquiries and reservations, call during business hours
- Best time to reach: Tuesday-Friday, 2:00 PM - 6:00 PM
- Will-call window typically opens 1 hour before event start time
- Box office located at main venue entrance
- Bring valid government-issued ID for ticket pickup
- Hold tickets under the name the order was placed
- Arrive early during busy event periods
- Street parking available in surrounding downtown Grand Rapids area
- Limited on-site parking at The Intersection Complex
- Nearby parking lots and garages within walking distance
- Validated parking may be available for certain events
- Public transportation options available via DASH and Rapid transit
- ADA accessible seating available
- Wheelchair accessible venues throughout the complex
- Accessible restrooms on-site
- Accessible entrance from street level
- Contact venue in advance to arrange specific accommodations
- Service animals permitted
- Valid ID required for entry
- No outside beverages permitted
- Respect venue policies and staff instructions
- No recording or professional photography without permission
- Age restrictions apply to certain events (21+ for some shows)
- Doors typically open 30 minutes before event start
- Prohibited items: Weapons, illegal substances, excessive bags
- Refund policy varies by event type; check specific event terms
- All-ages shows available; check specific event listing
- Children allowed at designated all-ages events with adult supervision
- No unaccompanied minors at 21+ events
- Children under 12 may require reduced ticket pricing
- Parent/guardian responsible for supervision at all times
- Verify age restrictions before purchasing tickets
- Contact venue for specific child-friendly event information