- Contact: +49 (0) 6131 - [main number]
- Hours for inquiries: Monday to Friday, 9:00 AM - 6:00 PM
- For event bookings, direct contact recommended via email or website form

- Event tickets and passes available at venue entrance
- Check-in begins 30 minutes before event start
- Photo ID required for ticket collection
- For group bookings, advance coordination recommended
- Special seating requests should be noted during registration

- On-site parking available for guests
- Limited parking spaces - please arrange in advance
- Street parking options nearby in Mainz city center
- Recommended for large groups: public transportation (Mainz is well-connected)
- Valet parking available upon request for premium events

- Wheelchair accessible entrance and facilities
- Accessible restrooms available
- Elevator access to event spaces
- Priority seating areas for guests with mobility needs
- Service animals welcome
- Accessible parking spaces designated
- Please notify venue of accessibility requirements at booking

- Events must conclude by 11:00 PM (noise restrictions apply)
- Smoking prohibited inside venue (designated smoking area available)
- Outside catering only with prior approval - in-house catering available
- Professional photography/videography requires written permission
- Venue policies comply with German event regulations
- Cancellation policy: 30 days notice for full refund
- Capacity: varies by space configuration (up to 250+ guests)

- Children welcome at family-friendly events
- Age restrictions may apply for evening/late-night events
- High chairs and changing facilities available upon request
- Supervision by adults required at all times
- Special children's menus available through catering
- For events after 10:00 PM, children under 14 not permitted
- Birthday parties and family celebrations fully accommodated

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