- Main Office: (815) 748-2000
- Event Booking: (815) 748-2010
- Located at main entrance
- Open 1 hour before event start
- Valid photo ID required for ticket pickup
- Tickets can be retrieved by original purchaser or pre-authorized representative
- Free on-site parking available
- Dedicated lot with approximately 75 spaces
- Handicap parking near main entrance
- Street parking also available during non-peak hours
- Wheelchair accessible areas
- Designated spaces with clear sightlines
- Companion seating adjacent to accessible spaces
- Elevator access to all levels
- No outside food or beverages
- No smoking on premises
- Professional attire recommended
- No pets (except service animals)
- Photography/recording may be restricted during events
- Children under 12 must be accompanied by an adult
- Age restrictions vary by event type
- Recommended minimum age depends on event content
- Infant/toddler policy varies by specific event
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