- Main Box Office: (828) 257-4530
- Administrative Office: (828) 257-4531
- Located at main box office entrance
- Valid photo ID required for pickup
- Tickets can be retrieved up to 1 hour before performance
- Unclaimed tickets returned to available inventory 15 minutes before show
- Street parking available on Biltmore Avenue
- Public parking garage within 1 block
- Limited on-site parking for disabled patrons
- Evening performances have nearby paid parking lots
- Wheelchair accessible seating throughout venue
- Companion seats adjacent to wheelchair spaces
- Assistive listening devices available
- Large print and Braille programs upon request
- No outside food or beverages
- Photography/recording prohibited during performances
- Cell phones must be silenced
- Late seating during performance intermission only
- Doors open 30 minutes before show time
- Children 5 and older welcome
- Children under 5 not recommended for most performances
- Child ticket prices available for selected shows
- Parental discretion advised for mature content performances