- Main Box Office: +55 (21) 2534-5000
- Customer Service: +55 (21) 2534-5001
- Hours: Monday to Friday, 10:00 AM - 6:00 PM
- Saturday and Sunday: 2:00 PM - 6:00 PM (event days only)
- Will-call window located at main entrance
- Open 1 hour before performance start time
- Present valid ID and confirmation email/booking reference
- Tickets held up to 30 minutes before showtime
- Priority line available for season ticket holders
- Validated parking available in adjacent parking garage
- Street parking available in surrounding neighborhood
- Parking validation: complimentary for events under 2 hours, paid rates apply for longer stays
- Accessible parking spaces for patrons with disabilities
- Recommend arriving 30 minutes early for peak events
- Wheelchair accessible seating throughout venue
- Accessible restrooms on all levels
- Elevator access to upper floors
- Companion seating available adjacent to accessible spaces
- Service animal assistance accommodated
- Advance notice recommended for mobility accommodations
- Contact box office at +55 (21) 2534-5000 for specific accessibility needs
- No outside food or beverages permitted
- Professional cameras and recording devices prohibited
- Mobile phones on silent mode required
- Arrive 15-20 minutes before showtime
- Late entry subject to house manager discretion
- Dress code: Smart casual recommended (varies by event)
- Bag checks may be conducted at entrance
- Smoking prohibited inside venue
- Children under 5 years: Not permitted in most performances
- Children 5-12 years: Requires paid ticket
- Children under 12 must be accompanied by adult (1 adult per 3 children maximum)
- Reduced ticket prices available for children in designated shows
- Family-friendly performances scheduled regularly
- Special children's programming during school holidays
- No stroller access in seating areas
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