Disney On Ice - Frozen & Encanto

- Main Venue: (651) 222-6000
- Box Office: (651) 222-6100
- Guest Services: (651) 222-6150
- For event-specific inquiries, contact the ticketing partner or event promoter

- Will Call window located at main Box Office entrance
- Hours: Opens 2 hours before most events
- Bring photo ID and confirmation email/order number
- Tickets available under name as it appears on order
- Arrive early during high-traffic events
- Call (651) 222-6100 with questions about reserved tickets

- On-site parking available in multiple lots and ramps
- Accessible/ADA parking spaces available
- Lot parking: Approximately $20 per vehicle
- Paid ramp parking near venue entrance
- Street parking available in surrounding downtown Saint Paul area
- Public transportation (Metro Transit light rail) recommended
- Arrive early for events; parking fills quickly

- ADA-compliant seating throughout arena
- Wheelchair and mobility device accessible spaces
- Companion seating available
- Accessible restrooms on multiple levels
- Elevators and ramps throughout venue
- Priority accessible parking near main entrance
- Contact (651) 222-6150 or ticketing partner for accessible seat availability and reservations

- Guests must be 18+ for most events unless otherwise specified
- Valid ID required for entry
- No outside food or beverages (exceptions for medical needs/dietary restrictions)
- Professional cameras/recording equipment restricted for most events
- Bags subject to security screening
- Prohibited items: weapons, fireworks, laser pointers, large umbrellas
- Event-specific policies may apply; check with promoter
- Respect seating assignments and venue staff directions
- Smoking prohibited inside venue (designated outdoor areas only)
- No re-entry after leaving venue without special authorization

- Children under 18 typically require ticket purchase
- Infants may be admitted free if held on lap (verify with event)
- No separate infant/child pricing without advance notice
- Parental supervision required for minors at all times
- Some events may have age restrictions; verify beforehand
- Family-friendly events may have special children's pricing
- Children's restrooms and family-friendly amenities available
- Contact box office for specific event age policies and recommendations