Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
Rain or Shine All patrons require a ticket. No PDF's allowed. To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12" x 6" x 12" and/or small clutch bags (6"x 9"). Personal lawn chairs are no longer permitted within the venue.
- Main Box Office: (214) 421-1111
- Ticketmaster Support: (800) 745-3000
- Located at main box office entrance
- Valid photo ID required for pickup
- Opens 2 hours before event start time
- Tickets can be retrieved by purchaser or authorized representative
- On-site parking available
- Standard parking: $20-$25 per vehicle
- VIP/Premium parking options
- Cash and credit card accepted
- Carpooling recommended during high-attendance events
- ADA compliant venue
- Wheelchair accessible sections
- Companion seating available
- Located near restrooms and concessions
- Must be purchased through venue's accessible ticketing line
- No outside food or beverages
- Bags subject to search
- Clear bag policy enforced
- No professional cameras
- Valid government-issued ID required for alcohol purchase
- Children under 2 typically free on lap
- Children 2+ require ticket
- Some events may have specific age restrictions
- Parental guidance recommended
- Child ticket pricing varies by event