- Main Box Office: (585) 222-5000
- Administrative Office: (585) 222-5010
- Located at main box office entrance
- Valid photo ID required for pickup
- Tickets available 1 hour before performance
- Can be held up to 30 minutes before show time
- On-site parking lot with 150 spaces
- Handicap parking near main entrance
- Street parking available on surrounding blocks
- Parking fee: $10 per vehicle
- Ride-share drop-off zone at main entrance
- Wheelchair accessible seating in multiple locations
- Companion seats adjacent to wheelchair spaces
- Assistive listening devices available
- Service animal friendly
- Elevator access to all levels
- No outside food or drinks
- No recording of performances
- Cell phones must be silenced
- Business casual attire recommended
- Age recommendations vary by show
- Children under 5 not recommended for most performances
- Children 5-12 must be accompanied by adult
- Some shows have specific age restrictions
- Booster seats available upon request
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