- Main Box Office: +49 30 203092101
- General Inquiries: +49 30 203092-0
- Available Monday to Friday 10:00 AM - 6:00 PM, Saturday 10:00 AM - 2:00 PM
- Tickets available for pickup at main box office
- Pickup available from 1 hour before performance start time
- Bring confirmation email or booking reference number
- ID may be required for ticket collection
- Advance phone notification recommended for busy events
- Limited on-site parking available
- Street parking in surrounding Mitte district
- Public parking garages nearby (Parkhaus Mitte, Parkhaus Alexanderplatz)
- Bicycle parking facilities available
- Excellent public transport access via U-Bahn and S-Bahn
- Wheelchair accessible seating throughout all halls
- Accessible restrooms on all levels
- Elevator access to upper levels
- Companion seating available
- Reserved accessible parking spaces
- Audio description available for select performances
- Advance notice recommended for accessibility requirements
- Smart casual to formal attire recommended depending on event type
- No photography or recording during performances
- Mobile phones must be silenced
- Arrive 20-30 minutes before performance start
- No outside food or beverages (exceptions for water bottles)
- Age restrictions apply to some performances
- Late entry at venue discretion
- Bag check available at entrance
- Children's concerts and family programs available
- Age restrictions vary by performance type
- Children under 6 not recommended for standard concerts
- Special family-friendly matinee performances offered
- Reduced ticket prices for children typically available
- Advance notification required if children need assistance
- Some performances have minimum age requirements listed in event details
