- Main Line: (202) 265-4600
- Hours for inquiries: Call during business hours
- Best contact method: Phone for event-specific questions
- Location: Box office window at main entrance
- Hours: Opens 2 hours prior to event start time
- Requirements: Valid photo ID and original confirmation email/confirmation number
- Pickup: Available for tickets purchased online
- Note: Arrive early to avoid delays for general admission events
- Street Parking: Available on surrounding streets in Shaw neighborhood
- Paid Parking: Metered spots and paid lots nearby
- Note: Parking can be limited on event nights; arrive early
- Alternative: Public transportation (Metro) - U Street corridor accessible
- Recommendations: Use parking apps or arrive 30+ minutes before event
- Wheelchair Access: Available throughout venue
- Accessible Seating: Limited reserved spots available
- Advance Notice: Contact venue ahead of time for accessibility needs
- ADA Accommodations: Assisted listening devices available upon request
- Companion Seating: Companion may accompany individuals with disabilities
- Age Restrictions: Vary by event (all-ages to 18+)
- ID Required: Government-issued photo ID for age verification
- Bag Policy: Small bags permitted; prohibited items include weapons and recording devices
- Doors Open: Typically 1-2 hours before show start
- General Admission: First-come, first-served for standing room
- No Re-entry: Confirm re-entry policy at time of purchase
- Venue Capacity: Approximately 1,000-1,500 depending on configuration
- Age Policy: Varies by event - some all-ages, others 18+ only
- Parental Accompaniment: Check specific event restrictions
- Younger Children: Confirm with venue if child is under 10
- Photo ID: May be required for minors at certain events
- Recommendation: Contact venue directly for events with children under 13
