Fire & Ice - The Immersive Live Music Show

Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.

- Main Line: (202) 265-0930
- For inquiries and reservations, call during business hours
- Best time to reach: Tuesday-Friday, 10 AM - 6 PM

- Will Call window located at main box office entrance
- Available during box office hours: Tuesday-Friday 10 AM - 6 PM, Saturday 2 PM - 6 PM
- Arrive at least 30 minutes before event start time
- Valid photo ID required for pickup
- Tickets held under customer's last name

- Limited street parking available in the Atlas District neighborhood
- Paid parking lots nearby on 10th Street and surrounding areas
- Metered parking on V Street (check posted hours and limits)
- Public transportation recommended: Metro Red Line (U Street Station nearby)
- No dedicated venue parking lot

- Wheelchair accessible entrances available
- Accessible seating locations throughout venue
- Companion seating provided
- Accessible restrooms on-site
- Elevator access to upper levels
- Contact box office in advance for specific accessibility needs and accommodations

- Valid photo ID required for entry
- No outside food or beverages permitted
- No professional cameras or recording devices without permission
- Venue is standing-room and seated events (varies by show)
- Age restrictions apply to some events (18+ or 21+ shows)
- Security screening upon entry
- Doors close after showtime begins
- Respect for artist and fellow patrons required

- All ages shows available for select events
- Minors must be accompanied by an adult for most shows
- No-admittance for children under specific ages on 21+ shows
- Parental discretion advised based on event content and artist
- Check individual event restrictions and age policies
- No infants/babies in venues during loud events recommended
- Contact venue for specific age policies per performance