Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.

- Main: (202) 265-0930
- For inquiries and reservations, call during business hours
- Best time to reach staff: Tuesday-Friday, 10:00 AM - 6:00 PM

- Will Call window located at main box office entrance
- Available during box office hours (Tuesday-Friday 10:00 AM - 6:00 PM; Saturday-Sunday 10:00 AM - 4:00 PM)
- Arrive 30+ minutes before showtime to collect tickets
- Valid photo ID required for ticket pickup
- Tickets held under name as purchased

- Street parking available on V Street N.W. and surrounding blocks (meter parking)
- Paid parking garage nearby at 801 V Street N.W. (approximately one block away)
- Public transportation recommended: Metro U Street Station (Red Line) - 2 blocks away
- Uber/Lyft drop-off available at venue entrance

- Wheelchair accessible entrance and seating areas available
- Accessible restroom facilities on-site
- Companion seating provided with wheelchair spaces
- Advance notification recommended for accessibility needs
- Contact box office at (202) 265-0930 to arrange accommodations

- Must be 18+ for most events (some all-ages shows available)
- Valid ID required for entry
- No outside beverages or food permitted
- House rules enforced by security staff
- Doors close typically 30 minutes after showtime begins
- Venue is standing room with limited seating
- Photography/recording policies vary by artist

- Age restrictions depend on specific event and artist
- All-ages shows clearly marked in event listings
- Children must be supervised by adult at all times
- ID may be required to verify age for restricted events
- Check event details for specific age requirements before purchase
- Contact venue for clarification on child admissions

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* Not inclusive of taxes and fees
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