- Main Reception: +48 22 743 80 80
- Visitor Information: +48 22 743 80 81
- Administrative Office: +48 22 743 80 00
- For inquiries, call during business hours (Mon-Fri, 9:00 AM - 5:00 PM CET)
- Advance booking required for group visits (10+ persons)
- Individual tickets available at the gate on a first-come, first-served basis
- Online pre-booking recommended during peak season
- Tickets must be collected 15 minutes before your scheduled visit time
- Valid ID may be required for ticket pickup
- On-site parking available for visitors
- Free parking for individual visitors
- Limited spaces during peak weekend hours
- Accessible parking spaces available near main entrance
- Bus parking available for organized groups (advance notice required)
- Public transportation: accessible by local buses and regional trains to nearby stations
- Wheelchair-accessible pathways throughout main exhibition areas
- Accessible restrooms located near visitor entrance
- Designated seating areas for visitors with mobility restrictions
- Accessible parking spaces with reserved signage
- Service animals permitted
- Assistance available upon request at visitor desk
- Photography permitted for personal use only (no commercial photography without permission)
- Respectful behavior required at all times
- Do not touch exhibits unless clearly marked as interactive
- No smoking inside buildings
- Keep noise levels low to avoid disturbing wildlife and other visitors
- Stay on designated pathways
- No large backpacks or luggage in certain areas
- Children under 18 receive discounted admission
- Children under 4 years old: free admission
- Supervised groups of school children welcome (advance booking required)
- Family-friendly areas and interactive exhibits available
- Stroller-accessible pathways throughout the facility
- Designated rest areas with seating for families
- Educational programs and guided tours tailored for children available upon request