THE PURCHASE OF AN ADD-ON DOES NOT INCLUDE ADMITTANCE TO THE CONCERT. ALL PERSONS MUST ALSO HOLD A VALID CONCERT TICKET. ADD-ONS CAN BE PURCHASED AT THE SAME TIME AS PURCHASING CONCERT TICKETS OR AT ANYTIME THEREAFTER PRIOR TO THE CUT OFF DATE. Under 18 year olds MUST be accompanied by an adult aged 18yrs + A max of 10 tickets per person and per household applies. Tickets in excess of 10 will be cancelled.
- +44 (0)333 320 6000
- General Visitor Enquiries: 0844 482 7777
- Ticket collection at main entrance visitor center
- Pre-booked tickets must be collected 30 minutes before entry
- Photo ID required for ticket pickup
- Free on-site parking available
- Designated coach and disability parking zones
- Limited spaces during peak tourist season
- Parking included with admission ticket
- Wheelchair accessible throughout most palace areas
- Mobility scooters available for rent
- Designated rest areas
- Accessible toilets in multiple locations
- No food or drinks inside historic rooms
- Photography permitted without flash
- No large bags or backpacks
- Respectful behavior required
- Guided tours available
- Children under 5 enter free
- Children must be supervised by adults
- Family-friendly audio guides available
- Special children's activity trails during school holidays