Hong Kong Arts Festival

- Main Box Office: +852 2734 2009
- General Enquiries: +852 2734 2010
- Group Sales: +852 2734 2018
- Hours: Monday to Sunday, 10:00 AM - 9:00 PM

- Will Call Counter: Available at Box Office, Level 5 (Foyer)
- Operating Hours: 10:00 AM - 9:00 PM daily
- Document Required: Valid ID (passport, driver's license, or HKID)
- Pickup: Available up to 30 minutes before performance start time
- Reservation Method: Telephone, in-person, or online booking confirmation

- On-site Parking: Not available at the venue
- Nearby Parking: Multiple public car parks within 5-10 minutes walk
- Recommended: Harbourfront Landmark Carpark, Central Plaza Car Park
- Public Transport: MTR Tsim Sha Tsui Station (Exit E) - 5 minute walk
- Taxis: Available at main entrance
- Alternative: Street parking available in surrounding areas (paid zones)

- Wheelchair Accessible Seats: Limited, advance booking required
- Accessible Entrances: Level 5 Foyer with ramps and elevators
- Accessible Restrooms: Available on Level 5 and Level 2
- Companion Seating: Complimentary companion seat available
- Parking: Disabled parking spaces near main entrance
- Audio Description: Available for select performances (advance request)
- Contact for Arrangements: +852 2734 2009

- Dress Code: Smart casual to formal (depends on event type)
- Entry Policy: No admittance once performance has started (typically 5-10 minutes grace period)
- Photography & Recording: Prohibited during performances
- Mobile Phones: Must be switched off during performances
- Smoking & Vaping: Strictly prohibited throughout venue
- Outside Food & Beverages: Not permitted inside concert hall
- Venue Amenities: Refreshment stalls available at foyer
- Bag Policy: Small bags permitted; oversized bags may be restricted

- Age Requirement: Children as young as age 3 permitted for most performances
- Infant Policy: Children under 3 typically not recommended unless specified
- Lap Child: Not permitted for ticketed seating; separate seat required
- Matinee Shows: Recommended for young children (earlier, shorter performances)
- Supervision: Adult supervision mandatory for all children under 16
- School Holidays: Special programming available during Hong Kong school holidays
- Concessions: Children tickets (age 3-11) available at reduced rates
- Behavioral Expectations: Children must remain seated and maintain quiet during performance