Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
- Main Number: (917) 618-6700
- Box Office: (888) 928-7700
- Located at main entrance near box office
- Valid photo ID required for pickup
- Typically opens 2 hours before event start time
- Original confirmation or order number recommended
- On-site parking garage available
- Street parking in surrounding areas
- Nearby public parking lots
- Prepaid parking passes recommended for events
- Average parking rates: $25-$40 depending on event
- ADA compliant seating throughout venue
- Wheelchair accessible sections
- Companion seats available
- Elevators to all levels
- Assistive listening devices provided
- No outside food or beverages
- Clear bag policy enforced
- No weapons
- Professional cameras prohibited
- Age restrictions may vary by event
- Children under 2 typically free on lap
- Children 2+ usually require ticket
- Some events may have specific age restrictions
- Parental guidance recommended for mature content events
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