House of Heavy

- Main Box Office: (904) 301-2000
- Customer Service Hours: Monday-Friday 9:00 AM - 5:00 PM EST
- For event-specific inquiries, call during business hours or contact through venue website

- Will Call window located at main venue entrance
- Hours: Open during event days, typically 1 hour before doors open until 30 minutes after event starts
- Valid photo ID required for ticket pickup
- Print-at-home and mobile tickets available as alternatives
- Arrive early to allow adequate time for processing

- Street parking available in surrounding downtown Jacksonville area
- Nearby paid parking lots and garages within walking distance
- Valet parking may be available for select events
- Parking rates vary; recommend arriving early or using parking apps for real-time availability
- ADA accessible parking spaces available near entrance

- ADA accessible seating throughout venue
- Wheelchair accessible spaces with companion seating
- Accessible restrooms available
- Elevator and ramp access to all levels
- Assistive listening devices available upon request
- Contact venue in advance for specific accessibility needs or accommodations

- Valid ID required for entry
- Outside food and beverages generally prohibited; venue concessions available
- No professional recording or photography during performances
- Arrive at least 30-45 minutes before event start time
- Children must be accompanied by adults
- Respect performer and audience conduct policies
- Bag policy may apply; check specific event requirements

- Age restrictions vary by event; check individual show details
- Children under 18 typically require adult supervision
- Some events may have minimum age requirements due to content
- Family-friendly shows may have special pricing or designated family sections
- Contact venue for specific age policies and ticket pricing for minors