- Main venue line: +44 (0)1782 287927
- For group bookings and events: Available through main line
- Best calling hours: Tuesday to Sunday, 10:00 AM - 6:00 PM
- Tickets available at venue box office during standard opening hours
- Pre-booking recommended for events and live performances
- ID required for ticket collection
- Advance online booking available through venue website
- Tickets can be collected up to 1 hour before event start time
- On-site parking available at venue
- Street parking available in surrounding Stoke-on-Trent area
- Limited spaces during peak hours and events
- Nearby paid car parks within 5-10 minutes walk
- Advise arriving early for large events to secure parking
- Disabled parking spaces available (see accessible seating)
- Wheelchair accessible seating available throughout venue
- Level or ramped access to main areas
- Accessible toilet facilities on-site
- Reserved spaces for mobility aids and wheelchairs
- Companion tickets available at standard rates
- Audio induction loop systems available
- Advanced notice recommended for specific accessibility requirements
- Age restrictions apply to certain events (under 18s may require adult supervision)
- Guests must follow venue code of conduct
- No outside food or drink permitted
- Professional conduct expected in all areas
- Photography/recording policies vary by event type
- Venue reserves right of admission
- Group bookings of 10+ require advance notice
- Smart casual dress code for most events
- Children under 14 must be accompanied by an adult (18+)
- Family-friendly events scheduled regularly
- Children's prices available for select performances
- High chairs available upon request
- Designated family areas in some sections
- Child-friendly menu options typically available
- Contact venue for specific age restrictions per event
