- Main Reception: +44 (0)151 707 7000
- Box Office: +44 (0)151 707 7001
- For accessibility enquiries: +44 (0)151 707 7002
- Will-call window located at main entrance
- Opens 1 hour before event start time
- Valid photo ID required for collection
- Tickets must be collected under the name of the original purchaser
- For group bookings, contact Box Office in advance
- Limited on-site parking available
- Street parking available on Blackstone Street (subject to local regulations)
- Nearby multi-storey car parks: Stanley Street Car Park (5 minutes walk)
- Accessible parking spaces available near entrance
- Public transport: Close to Liverpool Lime Street Station and bus routes
- Wheelchair accessible areas throughout venue
- Accessible seating: Dedicated spaces with companion seats
- Disabled toilet facilities available
- Accessible entrance with ramp access
- Assistance dogs welcome
- Pre-booking of accessible spaces recommended
- Contact accessibility team for specific requirements
- Guests must be 18+ for some events (age restrictions vary)
- Proof of age may be required
- Smart casual dress code for most events
- Recording devices prohibited unless explicitly permitted
- Venue policies subject to event-specific terms
- Right to refuse entry for disruptive behaviour
- Please arrive 15-30 minutes before event start time
- Children welcome at designated family-friendly events
- Age restrictions apply to certain performances (contact venue)
- Children under 2 may be free if not occupying a seat (verify in advance)
- Supervised childcare not available on-site
- Parents responsible for supervision at all times
- Some events have specific child age requirements
