IRIS Clarinet Festival

- Main Reception: +81-52-331-3000
- Box Office: +81-52-331-3011
- Hours for phone inquiries: 10:00 AM - 7:00 PM (closed Mondays)
- International inquiries accepted
- English-speaking staff available during business hours

- Will-call window located at main box office
- Pick-up hours: 10:00 AM - performance start time
- Valid photo ID required for ticket pickup
- Tickets available 7 days before performance date
- Advance reservation recommended for group pickups

- On-site parking: Limited spaces available (approximately 200 spaces)
- Parking rates: Approximately ¥200-300 per 30 minutes
- Nearby public parking: Multiple commercial lots within 5-minute walk
- Public transportation recommended: Directly accessible via Sakae Station (Higashiyama Line)
- Bicycle parking available
- EV charging stations available in facility

- Wheelchair accessible seats: Available in multiple theater zones
- Companion seating: Provided adjacent to wheelchair spaces
- Accessible restrooms: Located on all floors
- Elevator access: Throughout facility
- Accessible entrance: Main entrance with automatic doors
- Assistive listening devices: Available upon request
- Priority seating for elderly and mobility-impaired guests
- Advance notice recommended for special accessibility needs

- No photography or video recording during performances
- No outside food or beverages allowed (exceptions for water)
- Mobile phones must be set to silent mode
- Doors close at curtain time; latecomers seated at staff discretion
- Professional conduct required; disruptive behavior may result in removal
- Age restrictions: Some performances may have content advisories
- Bag checks may be conducted for safety
- Dress code: Casual to smart casual typical; check specific event guidelines
- Refund policy: Generally non-refundable unless event is cancelled

- Age restrictions vary by performance; check event details
- Children under 3: Often not permitted in main theaters
- Child tickets: Available for ages 3-12 at reduced rates
- Family-friendly performances: Special programming available
- Stroller parking: Available in designated lobby areas
- Quiet areas: Family rooms available for performances with young children
- Supervision: Children must be accompanied by responsible adults
- Infant care room: Available with changing facilities and nursing area