J. Cole

- Main Box Office: (214) 665-4500
- Guest Services: (214) 665-4797
- Suite Services: (214) 665-4600
- Hours: Monday-Friday 10 AM - 6 PM, Saturday 10 AM - 4 PM (Event days may vary)

- Will Call window located at main entrance
- Hours: Opens 1 hour before event start time
- Bring valid photo ID and confirmation number/email
- Unclaimed tickets released 15 minutes before event
- Arrive early during high-traffic events

- Complimentary and paid parking available
- Lot 1: General parking near venue
- Lot 2: Premium parking with faster exit
- Valet parking available
- Street parking on surrounding blocks
- Accessible parking spaces near main entrance
- Parking typically $15-$20 (varies by event)
- Early arrival recommended on event days

- ADA-accessible seating throughout venue
- Wheelchair and companion seating available
- Accessible restrooms on all levels
- Elevators for level access
- Service animals welcome
- Companion seats often at discount
- Call (214) 665-4797 for specific accessibility requests
- Priority entrance for guests with mobility needs

- Doors open 1-2 hours before event start
- No outside food or beverages
- Professional cameras prohibited (phone cameras allowed)
- Smoking restricted to designated outdoor areas
- Bags subject to search upon entry
- Children under 2 may attend select events
- Venue code of conduct applies to all guests
- Lost and found available at Guest Services

- Children under 2: Free admission (no seat required) for most events
- Children 2+: Require ticket for admission
- Lap children generally not permitted for ticketed events
- Family-friendly events and matinees available
- No unattended minors allowed
- Check specific event policies as they vary by performer/team
- High chair rentals not available; bring car seat if needed