Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
- Located at main entrance ticket counter
- Valid photo ID required for pickup
- Reservations must be claimed at least 30 minutes before scheduled tour/activity
- Free on-site parking
- Designated parking areas for standard and oversized vehicles
- Well-lit and monitored parking lot
- Parking included with ticket purchase
- Wheelchair accessible tours available
- Limited mobility accommodations for most underground experiences
- Advanced notice recommended for special accessibility needs
- Closed-toe shoes required
- Helmets provided for certain activities
- No outside food or drinks
- Participants must follow guide instructions
- Minimum age/height restrictions for some tours
- Children under 12 must be accompanied by adult
- Age/height restrictions vary by specific tour/activity
- Parental waivers required for minors
- Some tours not recommended for very young children