Ticket ON SALE
Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
Doors open one hour before the event.
The information line is (847)635-6601.
Customers can pick up tickets 60 minutes prior to showtime. Customer must present the actual credit card, a picture ID, and confirmation number.
There is plenty of parking adjacent to the building. Please call the arena for prices as they vary per event. A bus parking fee collected at the gate. Handicapped parking is available around the building. Parking lots open 2 hours prior to events.
- Wheelchair accessible seating on multiple levels
- Companion seats available
- Must be purchased through venue's accessibility team
- Advance notification recommended
Cameras and recording devices are never allowed at concerts. The Allstate Arena will check at the door. **This is a non-smoking facility.**
Children under 2 are permitted free on a parents lap for family shows only. For all other events, everyone MUST have a ticket. This is a strict policy.
