Ticket ON SALE
Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
Rain or Shine All patrons require a ticket. No PDF's allowed. Parking is sold separately from concert tickets. You will need to purchase a parking pass if you plan to park at the venue. To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12" x 6" x 12" and/or small clutch bags (6"x 9"). Personal lawn chairs are no longer permitted within the venue.
- Main Box Office: (214) 421-1111
- Ticketmaster Customer Service: (800) 745-3000
- Located at main entrance
- Valid photo ID required for pickup
- Typically opens 90 minutes before event start time
- Purchaser must be present or provide written authorization
- On-site parking available
- Parking fees range $10-$20
- Lots open 2 hours before event
- Cash and credit card accepted for parking
- Some nearby street parking options
- Available for patrons with disabilities
- Companion seats included
- Wheelchair accessible sections
- Must be purchased through designated accessibility ticketing
- No outside food or beverages
- Bags subject to search
- Valid government-issued ID required
- No professional cameras
- No weapons permitted
- No re-entry policy
- Children under 2 typically free (must sit on parent's lap)
- Children 2+ require full-price ticket
- Some events may have specific age restrictions
- Parental discretion advised for mature content shows
