Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the original method of payment used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our Purchase Policy for more information.
Rain or Shine All patrons require a ticket. No PDF's allowed. Parking is sold separately from concert tickets. You will need to purchase a parking pass if you plan to park at the venue. To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12" x 6" x 12" and/or small clutch bags (6"x 9"). Personal lawn chairs are no longer permitted within the venue.
- Main Box Office: (214) 421-1111
- Ticketmaster Customer Service: (800) 745-3000
- Located at main entrance
- Valid photo ID required for pickup
- Typically opens 90 minutes before event start time
- Purchaser must be present or provide written authorization
- On-site parking available
- Parking fees range $10-$20
- Lots open 2 hours before event
- Cash and credit card accepted for parking
- Some nearby street parking options
- Available for patrons with disabilities
- Companion seats included
- Wheelchair accessible sections
- Must be purchased through designated accessibility ticketing
- No outside food or beverages
- Bags subject to search
- Valid government-issued ID required
- No professional cameras
- No weapons permitted
- No re-entry policy
- Children under 2 typically free (must sit on parent's lap)
- Children 2+ require full-price ticket
- Some events may have specific age restrictions
- Parental discretion advised for mature content shows