J. Cole

- Main Box Office: (214) 665-4797
- Guest Services: (214) 665-4700
- Premium Seating: (214) 665-4750
- For event-specific inquiries, call during business hours Monday-Friday 10 AM-6 PM

- Will Call window located at main box office entrance
- Open 2 hours before event start time
- Bring valid photo ID matching name on ticket
- Tickets must be picked up day of event
- Allow 10-15 minutes for processing
- Contact (214) 665-4797 to confirm ticket availability at Will Call

- On-site parking garage available with multiple levels
- Valet parking services available
- Street parking in surrounding Victory Park area
- Premium parking lots near main entrances
- Rates vary by event; discounts may apply for early arrival
- EV charging stations available in parking facility
- ADA accessible parking spaces near all entrances

- ADA compliant accessible seating throughout arena
- Wheelchair and companion seating available in most sections
- Accessible restrooms on multiple levels
- Elevators for easy access to all concourse levels
- Accessible parking adjacent to arena entrances
- Personal care attendant seating available
- Request accessibility accommodations when purchasing tickets
- Contact (214) 665-4700 for specific accessible seating arrangements

- Valid ticket required for entry
- Arrive early for security screening and entry
- Clear bag policy in effect; approved bags only
- Outside food and beverages not permitted
- Professional cameras and recording devices restricted for certain events
- Smoking prohibited inside facility
- Appropriate attire required; no offensive language or imagery
- Venue reserves right to refuse entry or remove disruptive guests
- Follow all posted signage and staff instructions

- Children under 2 may sit on parent's lap without ticket (venue and event dependent)
- Children 2 years and older require their own ticket
- Designated family-friendly seating sections available
- Family restrooms with changing tables available
- Stroller parking available at main entrances
- Reduced ticket prices for children available for select events
- Children must remain supervised by adult at all times
- Height and age restrictions may apply for certain events or promotions