Karen Hester

- Main Number: (304) 725-7011
- Box Office: (304) 725-7011 ext. 5555
- Guest Services: (304) 725-7011

- Will Call Window: Available at Box Office
- Hours: Monday-Sunday 10:00 AM - 6:00 PM
- Available day of event one hour before doors open
- Valid photo ID required for pickup
- Tickets must be claimed under purchaser's name

- Free Self-Parking: Available in multiple lots
- Valet Parking: Available (fees may apply)
- Accessible Parking: Reserved spaces near entrance
- Lot capacity: Approximately 1,200+ spaces
- Additional overflow parking available during major events

- Wheelchair Accessible Seating: Available throughout venue
- Companion Seating: Provided with accessible seats
- Accessible Restrooms: Multiple locations throughout facility
- Elevator Access: Available to all levels
- Service Animals: Welcome
- Accessible Parking: Reserved near main entrance
- Advance notice recommended for specific accommodation requests

- Age Restrictions: 21+ for casino areas; event-specific for entertainment venues
- No professional cameras or recording devices without permission
- Outside beverages prohibited
- Smoking: Designated areas only
- Prohibited items: Weapons, illegal substances
- Dress code: Event-dependent
- Arrive early for security screening
- Lost and found available at Guest Services

- Children: Permitted in Event Center for most shows and events
- Age restrictions vary by event type and entertainment content
- Infants: Typically permitted; specific seat policies vary
- Accompanied minors: Parent/guardian supervision required
- No unattended children allowed
- Stroller storage: Available upon request
- Children's activities: Contact venue for family-friendly events
- Verify age restrictions when purchasing tickets for specific events