Kaseya Center All-Access Tour

Embark on a guided behind-the-scenes tour of Miami’s premier sports and entertainment venue, and home of the 3-time NBA Champion Miami HEAT. Stops include: Miami HEAT training facilities, arena suites and lounges, media control room, and many more. Estimated duration: 1 to 1.5 hours.

Adult tickets: 18 years old or over
Minor tickets: 2-17 years old (must be accompanied on the tour by a ticketed adult)

Minors under 2 years old do not require a ticket.

Other notes:

Tickets are non-refundable and non-transferrable. Dates/times are also non-transferrable.
Availability for specific dates and/or times are subject to change. Furthermore, tours that have not reached a minimum number of participants may be canceled up to 48 hours prior to the schedule time. In the event that either happens, you will receive a refund of your purchase to the card used for payment.
Please plan to arrive 15 minutes before your tour starts. Should you miss your start time, we will try our best to accommodate you in the subsequent time slot, provided that there is availability.
For the safety of our guests, Kaseya Center does not permit certain items into the Kaseya Center. Prohibited items include: Bags, purses, backpacks, briefcases, duffle bags larger than 10” x 6” x 2"; outside food or beverage; recording devices, tripods, and professional camera auxiliary lenses; illegal substances; and weapons of any kind. Management reserves the right to restrict any article not specifically listed above. Management or Security personnel may request to inspect any bag or purse, entering into the Kaseya Center.
The Kaseya Center is a “smoke-free” facility. “Smoking” (which includes emitting vapors via e-cigarettes) is not permitted.
This is a walking/standing tour in English that will last 60-90 minutes. If you have questions about additional accomodations/accessibility, please contact Guest Experiences at 786.777.1237 or email: guestservices@heat.com.
Tour route may vary based on arena schedule. 
Additional information is available at https://www.kaseyacenter.com/guest-services/a-z-guide and https://www.kaseyacenter.com/guest-services/faqs.

- Main Number: (786) 777-1000
- Box Office: (786) 777-1010

- Located at Main Box Office
- Valid Photo ID required for pickup
- Ticket purchaser must be present or provide authorization
- Opens 90 minutes before event start time

- On-site parking garage available
- Rates: $20-$35 per vehicle
- VIP and Premium parking options
- Accessible parking spaces near venue entrance
- Ride-share drop-off/pickup zones

- Wheelchair accessible seating
- Companion seats available
- Elevators to all levels
- ASL interpreters by advance request
- Assistive listening devices provided

- No outside food or beverages
- Clear bag policy enforced
- No professional cameras without media credentials
- All patrons require a ticket
- No weapons permitted

- Children under 2 typically free on lap
- Children 2+ require full-price ticket
- Some events may have specific age restrictions
- Parental guidance recommended for certain performances