Kei

- Main Venue: +81-3-4208-8000
- Customer Service Hours: 10:00 AM - 7:00 PM (weekdays)
- 10:00 AM - 8:00 PM (weekends and holidays)
- For event-specific inquiries, contact the relevant promoter or ticketing service

- Tickets available for pickup at the main box office on event day
- Pickup hours: 30 minutes before event start time until 15 minutes after event begins
- Please bring photo ID and reservation confirmation number
- For pre-purchased tickets, allow 5-10 minutes for processing

- Limited on-site parking available
- Recommend using nearby Shibuya Stream parking facility (500+ spaces)
- Or use local coin-operated parking lots within 5-10 minute walk
- Public transportation highly recommended: Shibuya Station (5-minute walk) via JR Yamanote Line
- Alternative: Tokyo Metro Ginza Line and Fukutoshin Line

- Wheelchair-accessible seating available in designated areas
- Accessible restrooms on venue premises
- Elevator access to multiple levels
- Companion seating available for attendants
- Advance reservation recommended; contact venue at least 1 week prior
- Guide dog and service animals welcome

- No smoking inside the venue (designated smoking areas outside)
- No outside food or beverages; concessions available
- Recording devices (cameras, video) prohibited unless specified by event
- Arrive 30-45 minutes early; late entry may be restricted
- Bags subject to security screening
- Dress code varies by event type; check event details
- Mobile phone use restricted in auditorium; silent mode required

- Children ages 2 and under: typically free (lap seating only)
- Children 3+: full ticket required
- Children under 15 should be accompanied by adults
- No unaccompanied minors under 18 allowed
- Age restrictions apply to certain events (18+ events clearly marked)
- Check individual event descriptions for specific age recommendations