keshi

Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
All floor seats for concerts and family shows come with club access.

- Main Line: (916) 900-5050
- Box Office: (916) 307-7800

- Located at main Box Office
- Valid government-issued photo ID required
- Can pick up tickets up to 2 hours before event start
- Online or phone ticket purchases must be claimed 45 minutes before event

- Official Arena Parking: Multiple lots surrounding venue
- Price Range: $10-$35 depending on event
- Prepaid parking available online
- Rideshare drop-off/pickup zone available
- Public transit nearby (Sacramento RT Light Rail)

- ADA compliant seating throughout venue
- Wheelchair accessible spaces
- Companion seats available
- Assistive listening devices provided
- Service animal friendly

- No outside food or beverages
- Clear bag policy enforced
- No professional cameras without media credentials
- ID required for alcohol purchases
- Metal detectors at all entrances

- Children under 2 typically free on lap
- Children 2+ require ticket
- Some events may have specific age restrictions
- Recommended minimum age varies by event type
- Parental guidance suggested for certain performances