Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](https://help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](https://help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.
- Main Office: (602) 555-7890
- Event Booking: (602) 555-7891
- Located at main entrance
- Open 1 hour before event start time
- Valid photo ID required for ticket pickup
- Must bring confirmation number or email
- Free on-site parking
- Approximately 250 parking spaces
- Handicap parking available near main entrance
- Covered and uncovered parking options
- Wheelchair accessible seating throughout venue
- Companion seats available
- Elevator access to all levels
- Clear sight lines for mobility-impaired guests
- No outside food or beverages
- No weapons permitted
- Bags subject to search
- No smoking inside venue
- Valid ID required for age-restricted events
- Children under 12 must be accompanied by adult
- Age restrictions vary by event type
- Some events may have minimum age requirements
- Child ticket pricing available for select performances
